Exchange Policy
Please read the following terms carefully before placing your order. These terms apply to all Spigen orders placed on our store. By confirming your order you agree to the conditions listed below.
1. Free Gift Items
The cable supplied with your order is included as a complimentary free gift and is not a purchased item. Because it is provided free of charge, the cable is non-exchangeable and non-refundable under all circumstances. This applies whether the cable is faulty, damaged or unwanted. Any exchange request will only be considered for the main Spigen product you paid for.
2. Rapid Charging Issues
If your Spigen charger is not delivering rapid charging speeds, you must send us clear video proof before any exchange can be approved. The video must show the charger connected to your device with the charging screen visible. Requests submitted without video proof will not be processed. Please note that we offer exchange only. We do not provide refunds in any situation.
3. Return Delivery Charges
If your exchange request is approved, the cost of sending the product back to our station is the customer's responsibility. These delivery charges are not covered by us and are not reimbursed. Please make sure the product is packed securely before dispatch, as we are not responsible for items lost or damaged in transit on the way back to us.
4. Damaged Products
Every returned product is inspected once it reaches our station. If the charger is found to be physically damaged, burnt, opened, tampered with or damaged in any way after we receive it, the exchange will not be entertained and the product will be returned to the customer. Only Spigen products received in their original condition are eligible for exchange.
Need Help
If you have any questions about these terms or about an existing order, message us on WhatsApp at 0331 5599529 and our team will assist you.